2020-02-14 [Thorough Investigation and Targeted Measures:] School of Languages and Communication Studies Conducts Online Questionnaire Survey on Student Epidemic Prevention and Control. 

In grassroots epidemic prevention and control efforts, understanding students’ mental state and concerns is crucial for implementing targeted measures. To better assess students’ situations amid the pandemic and address the practical difficulties they face due to the delayed start of the semester, the graduate student working group of the School of Languages and Communication Studies conducted an online questionnaire survey among all graduate students on February 5. After analyzing the results and thorough evaluation, the group formulated corresponding strategies and action plans. The questionnaire assessed the status and concerns of graduate students in response to the pandemic across four dimensions: behavioral, physical, emotional, and cognitive. It also identified the practical difficulties students faced due to the “delayed start of the semester” and the “prohibition against early return to campus”. Additionally, the survey distinguished responses by factors such as grade level and major, enabling classified statistics and cross-analysis. This approach aimed to better understand the actual situation, address issues with precision, and ultimately support students’ growth and development during the pandemic. Through analysis of the results, we identified certain anxiety among students, which manifested in the following aspects: first, constant attention to pandemic updates leading to mental tension and low mood; second, difficulty concentrating and suboptimal study conditions at home; third, fear of missing job opportunities, accompanied by worries about graduation and employment. Additionally, under the requirements of the delayed semester start and the prohibition of returning to campus, students encountered some common difficulties: first, some academic or job-seeking materials left in dormitories were inaccessible; second, restricted off-campus access to the university’s information resources hindered the acquisition of relevant study materials; third, the inability to return to campus to complete job-seeking and employment procedures due to the pandemic, along with the near-total suspension of offline recruitment events; fourth, concerns about the impact on course learning and thesis progress in the upcoming semester. Upon identifying the issues and difficulties faced by students, the graduate student working group of the School promptly took action. Drawing on prior effective communication with academic supervisors, class advisors, class committees, and student Party members, the working group systematically categorized the reported problems for targeted resolution. First, in response to students’ concerns regarding library access, information resources, employment procedures, academic arrangements, and psychological issues, we adopted a user-friendly “one-stop” approach. We consolidated solutions released online by relevant departments such as the Information Center, Library, Career Services Office, and Graduate School, and communicated them to all students through the “School of Languages and Communication Studies Graduate Student Association” WeChat public platform (see post: “Attention Graduate Students: New Responses to Your Concerns”). This enabled us to understand student difficulties through multiple channels and address their concerns accurately. Second, to tackle issues such as student anxiety and difficulty concentrating on studies at home, we collaborated with graduate academic administration departments, academic supervisors, and class advisors. Through one-on-one support, we alleviated students’ anxiety, implemented online regular meeting systems for supervisors during the special period, and developed personalized action plans for graduate students engaged in thesis writing, thereby enhancing communication between supervisors and students. Third, led by the School’s graduate student working group and leveraging student Party branches and key student cadres, we engaged deeply with students to closely monitor changes in their psychological states and practical difficulties. We promptly reported emerging situations and issues, followed up with solutions, and worked together to build a strong support network for student development during this special period. This online survey on pandemic prevention and control has provided firsthand data for the refined management and targeted measures supporting students in the School. To date, graduate supervisors have shown widespread concern for students’ academic progress, employment prospects, and psychological well-being. Class advisors have provided academic guidance and psychological counseling through online class meetings, while instructors have focused on value orientation, guiding students to adopt rational and objective perspectives. The School has also issued various required certificates for job applications and academic purposes to some graduate students. Overall, graduate students in the School are in good condition, gradually resuming their study routines under the guidance of their supervisors and preparing for the upcoming semester.